1. Is your jewelry really waterproof?

Yes — each piece is crafted to the highest standards and rigorously tested in saltwater, humid conditions, and everyday wear. Whether you’re swimming, showering, or enjoying outdoor activities, our jewelry maintains its finish and shine, ensuring a long-lasting, reliable accessory for your everyday wardrobe.

2. What materials are your pieces made from, and are they safe for sensitive skin?

Our jewelry is made from premium stainless steel with a protective coating, making it hypoallergenic and nickel-free. This ensures both durability and comfort, even for those with sensitive skin.

3. Will the color or finish fade over time?

No. Each piece is designed to retain its color and luster over time, even with exposure to water, sweat, and daily wear. The protective coating safeguards against tarnish, scratches, and discoloration.

4. Can I wear my jewelry in the pool, sea, or shower?

Absolutely. Our jewelry is resistant to chlorine, saltwater, and moisture. For best results, rinse gently with fresh water after swimming and pat dry with a soft cloth.

5. How do I care for my jewelry?

Our pieces are low-maintenance. Simply wipe with a soft cloth to remove oils or residues. Avoid harsh chemicals or abrasive materials to preserve the finish.

1. How long will my order take to arrive?

Orders are processed within 1–2 business days. Standard shipping within Singapore typically takes 2–5 business days, while international shipping may take 7–21 business days, depending on the destination.

2. How much does shipping cost?

Shipping rates vary depending on your location. You can view the cost at checkout. For local orders, we offer free shipping.

3. Do you offer express shipping?

Yes, express shipping options are available at checkout for faster delivery.

4. How can I track my order?

Once your order ships, you will receive a tracking number via email. Use this number to track your parcel with the courier.

5. Can I change my shipping address after placing an order?

We can only change the shipping address if your order hasn’t been processed yet. Please contact us as soon as possible if you need to update it.

6. Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs vary depending on your country and will be calculated at checkout.

7. What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated time, please contact our support team with your order number. We’ll help you track it and resolve any issues.

8. Can I combine multiple orders into one shipment?

Unfortunately, we cannot combine orders once they are placed. Each order is processed and shipped separately.

9. What happens if my parcel is lost or damaged during shipping?

For lost or damaged parcels, please contact us immediately. We will work with the courier to replace or refund your items as quickly as possible.

1. What is your return policy?

We accept returns within 14 days of receiving your order. Items must be unworn and in their original packaging. Once your return is approved, we’ll issue a refund via your original payment method.

2. How do I start a return?

Simply reach out to our customer support (hello@saltbourne.com) with your order details, and we’ll guide you through the process.